Frequently asked questions

It depends on the size, style, glass and colour, and on how many windows you’re replacing, so we don’t publish a price list that could mislead you. For a quick estimate, use the online quote builder or send sizes and photos on WhatsApp. We then confirm a fixed price in writing after a free survey.

Yes. Surveys and written quotations for new windows and doors are free, and there’s no obligation to go ahead. You won’t be asked to sign on the day.

Yes. Send the rough width and height of each window or door, the style you want and a photo of each one from outside. We reply with an estimate, then book a free survey to confirm the exact price.

On the Get a quote page at /quote/, you choose each window or door and type its width and height in millimetres, and the drawing redraws to size. For the width, measure the existing frame edge to edge at the top, middle and bottom. For the height, measure at the left, centre and right, and use the smallest figure each time. It doesn’t need to be perfect, because we measure every opening again at the survey before anything is made.

That’s fine, and it’s common. Your estimate is based on the sizes you send us, and we measure every opening ourselves at the survey. If sizes or details change, we explain the difference and give you a revised written quote before anything is ordered.

The validity period is printed on your written quotation. Material prices can change, so check the date if you plan to go ahead later in the year. If it has run out, ask us to check it again.

Any deposit and stage payments are set out on your written quotation before you agree to anything. We never ask for full payment before the work is complete.

The payment methods we accept, and when each payment is due, are set out on your quotation. If you’d like to pay a particular way, or want to ask about spreading the cost, raise it before you accept the quote.

A typical window takes two to four hours to replace, so most houses are finished in one to three days. Bays, large doors and any structural work take longer. We give you a timetable before work starts.

Everything is made to order after the final survey. Lead times depend on the product and colour, and standard white windows usually come through sooner than coloured frames or composite doors. We confirm the expected date on your quote and tell you if it changes.

Someone over 18 should be in at the start and end of each day, so we can agree the plan and hand over. You don’t need to stay in the room while we work.

We lay dust sheets, protect floors and furniture, and tidy up at the end of each day. Some dust is unavoidable when old frames come out, so move delicate items away from the windows before we arrive.

Yes. Removing and disposing of your old frames and glass, along with all the packaging, is part of our installation service. You don’t need to hire a skip.

We take the old frames out carefully to keep damage to a minimum, but older plaster can sometimes come away. Sealing and trims inside are included as standard. Any extra plastering or decorating is discussed and quoted at the survey.

Yes. We fit all year round, and each new frame goes in as soon as the old one comes out, so each opening is exposed only briefly and the house keeps most of its heat. External sealant needs a dry surface, so in heavy rain or high winds we may change the order of work or move the date.

Yes. Our service hours are 7am to 11:59pm, seven days a week, so surveys, fittings and repairs can be booked for a weekend or an evening. The team answers WhatsApp and chat messages over the same hours, every day.

For windows we fit casement, flush casement, tilt & turn, vertical sliding sash, bay and bow, horizontal sliding and shaped designs. For doors we fit uPVC and composite front and back doors, French doors, sliding patio doors, bi-folds and stable doors. Each style has its own page with the options.

A Window Energy Rating (WER) grades the whole window, glass and frame together, on how well it keeps heat in and lets useful sunlight warm the room. Replacement windows must reach a U-value of 1.4 W/m²K or better, or WER band B or above. A-rated options are available if you want to go further.

Modern double glazing with Low-E glass, argon gas and warm-edge spacers meets current regulations and suits most homes. Triple glazing keeps in more heat and can cut more noise, but the units are heavier and cost more. We’ll tell you at the survey whether it’s worth it for your house.

Yes. Well-sealed modern windows are much quieter than old frames or failed units. Near a busy road, railway or flight path, the biggest improvement comes from acoustic laminated glass or triple glazing with panes of different thickness. Tell us at the survey which rooms are noisiest.

You can choose white, cream or one of a wide range of woodgrain and RAL colours, including anthracite grey (RAL 7016), black, agate grey, Chartwell green, golden oak and rosewood. Many come as dual colour, with the colour outside and white inside. Colours look different on screen, so we bring samples to the survey.

Windows have multipoint espagnolette locking and key-locking handles. Doors have multipoint hook locks and anti-snap cylinders rated TS 007 3-star or SS 312 Diamond. PAS 24 and Secured by Design options are available, for example if your insurer asks for them.

Wash the frames two or three times a year with warm water, a little washing-up liquid and a soft cloth, and clean the glass with a normal glass cleaner. Avoid abrasive pads, bleach, solvents and pressure washers near the seals. Twice a year, clear the drainage slots along the bottom of the frame and lubricate the hinges and locking points. Our care guide has the full routine.

Usually, yes. If you’re only replacing some of your windows, we match the style, colour, glass pattern and any Georgian bars as closely as we can. Send photos of the windows you want to match and we’ll confirm what’s possible at the survey. New white uPVC can look brighter next to frames that have weathered for years.

Our range is uPVC windows plus uPVC and composite doors. uPVC insulates well, needs very little upkeep and usually costs less than aluminium. Aluminium allows slimmer frames around very large panes, but at a higher price. If you like a slimmer, modern look, ask about our flush casement windows and darker colours.

Yes. In England and Wales, replacement windows and doors must meet the Building Regulations on energy efficiency, ventilation, safety glass and means of escape. The work is either self-certified by an installer registered with a Competent Person Scheme, such as FENSA or Certass, or approved by your local authority building control. Either way you should get a compliance certificate, so keep it safe for when you sell.

Replacing the windows and doors on a house with ones of similar appearance is usually permitted development, so planning permission isn’t needed. Flats and maisonettes, conservation areas with an Article 4 direction, and windows that look very different may need permission, and listed buildings need listed building consent. Leaseholders should also check their lease, as the freeholder’s consent is often required. If in doubt, ask your local planning authority before you order.

Under Approved Document F (2021 edition), if the windows you are replacing have trickle vents, the new ones must have them too, and ventilation must not be made worse. We check each room at the survey and tell you where vents are needed.

An escape window is one you could climb out of in a fire, and upstairs habitable rooms such as bedrooms usually need one. The opening must give at least 0.33 m² of clear space, be at least 450 mm wide and 450 mm high, and have its bottom edge no more than 1,100 mm above the floor. Egress (escape) hinges help a casement open wide enough to meet this.

Part K of the Building Regulations requires safety glass where people are most likely to walk into it. That means any glazing within 800 mm of the floor, and glass in a door or within 300 mm of a door, up to 1,500 mm above the floor. We use toughened or laminated glass in these places and list it on your quote.

Yes. We repair uPVC windows and doors from most UK manufacturers and systems. Send a photo of the problem on WhatsApp, with a close-up of the lock or hinge, so we can bring the right parts first time.

Usually not. Mist between the panes means the sealed unit has failed, and we can replace just that glass unit in your existing frame. It costs far less than a new window.

Yes, as long as the frame is in good order. We can replace a cracked, broken or misted sealed unit on its own, or swap clear glass for obscure, acoustic or safety glass. We measure the unit, have a new one made to size and usually fit it in under an hour. Where safety glass is needed, such as in a door or within 800 mm of the floor, we fit toughened or laminated glass.

It depends on our diary and whether parts need ordering. Send photos on WhatsApp and we’ll offer the earliest appointment we have. If glass is broken or a door won’t lock, tell us, because making the property safe comes first.

Any call-out or diagnosis charge is confirmed before we book the visit, so there are no surprises. Many repairs can be priced in advance from photos.

Yes. We carry out repairs and replacements for landlords, letting agents, property managers and businesses. We can contact your tenant directly to arrange access, then send you photos and a written summary of the work. If you’re a tenant, check with your landlord or agent first, as they are usually responsible for repairs to windows and doors.

New installations come with our written installation guarantee, and repairs with a parts-and-labour guarantee. The length and full terms are on your quotation and guarantee certificate, and our guarantee page explains what is and isn’t covered. Your statutory rights are not affected.

Contact us by phone, WhatsApp or email with your address, a short description and photos or a video. We’ll arrange a visit and, if it’s covered, put it right under your guarantee.

Condensation on the room side of the glass comes from moisture in the air indoors, not a fault with the window. New windows are more airtight than old ones, so keep trickle vents open, use extractor fans and open a window after cooking, showers or drying clothes. Condensation on the outside of the glass on a cold morning is normal and shows the glass is keeping heat in. Only moisture between the panes means a sealed unit has failed.