Aftercare
Guarantees & aftercare
What is covered, for how long, and how to make a claim. Your guarantee certificate sets out the full terms for your installation.
Installation guarantee
New windows and doors supplied and fitted by us are guaranteed against defects in manufacture and workmanship for 10 years from completion. The guarantee is insurance-backed, so you remain protected even if we cease trading.
Repair guarantee
Parts we supply and fit during a repair, and our workmanship on that repair, are guaranteed for 12 months.
What the guarantee covers
- Frames and sashes that warp, crack or discolour abnormally
- Sealed units that mist between the panes
- Locks, hinges and handles that fail in normal use
- Faults caused by our installation workmanship
What it doesn’t cover
- Accidental damage, misuse or vandalism
- Glass breakage after handover
- Condensation on the room side of the glass
- Alterations or repairs by anyone else
- Wear caused by lack of basic maintenance
How to make a claim
- Contact us by WhatsApp, phone or email with your name, address and a description of the problem.
- Send photos or a short video if you can. It helps us bring the right part.
- We arrange a visit to inspect and, where covered, put it right at no cost to you.
Basic maintenance
Clean the frames a few times a year, keep the drainage slots clear, and lubricate hinges and locking points once or twice a year. Our care guide explains exactly what to do.
Your statutory rights as a consumer are not affected by our guarantee.
Free survey · written quote · no obligation
Need help with something we fitted?
Message us with photos and your address and we’ll arrange a visit.